MEET THE TEAM

Gary Pino
Gary PinoFounder | CEO
Gary founded Concept in 1970 and quickly established himself and the company as a leader in designing and installing the most distinctive kitchens and baths in Rochester. Gary’s extensive experience as a skilled designer and building contractor is the primary reason for the company’s prowess and reputation. He currently lives in Penfield and enjoys golfing, traveling and cooking.
Ross Pino
Ross PinoPresident
Ross graduated from Hartwick College with a Bachelor of Science in Business Development. He has over 15 years experience remodeling and designing homes. He is passionate about delivering the highest quality and most functional products to his customers. He currently lives in Webster, NY and enjoys golf, hiking and spending time with family.
Karen Buss
Karen BussKitchen & Bath Designer
Karen joined Concept II back in 1996 after graduating from Marywood University with a Bachelor of Fine Arts in Interior Design. Over the years she has become a talented designer and prides herself on her attention to detail. Every project is different from the large to the small and she loves the challenges that are presented in each project. She loves spending time with her husband and 2 small children.
Linda Jones
Linda JonesKitchen & Bath Designer
Linda has an associate’s degree in interior design and has over 25 years’ experience designing kitchens and bathrooms. She listens to the needs of her customers and prides herself on great customer service. She is consistently educating and expanding her knowledge on new and innovative products and exciting design concepts to offer her clients the best options tailored specifically for them. A lifelong resident of Rochester, Linda enjoys spending time with her children.
Pam Dailey
Pamela DaileyKitchen & Bath Designer
Part architect, part decorator, Pamela Dailey is a designer who brings to each project a breadth of range that reflects over 15 years’ experience working to transform design ideas into real life solutions. Pam holds a B.A. in Architecture from Yale University and roots every project in the understanding that craft lends design its value. Working to meet the priorities of every budget, Pam happily assists clients with decision-making to calibrate aesthetic and functional demands with project costs. Pam happily joined the Concept II team in 2018 and relishes life in Rochester after re-locating here in 2017 with her family. She loves being anywhere with her son and husband, spending time on the lake, dancing ballet, eating good food, and advocating for the arts’ role in the community.
Deb O'Connor
Deb O’ConnorTile Designer
Deb graduated with a degree in Interior Design and has been aiding Concept ll clients with their selection process for 7 years. She believes that through listening and collaboration the finished product will be a gratifying expression of her client’s individuality. She delights in motherhood, the outdoors and her yoga practice.
Nicci Winrock
Nicci WinrockTile Designer
Nicci graduated with a BFA in Ceramics from the Cleveland Institute of Art and has collaborated with clients on residential and commercial tile projects for ten years. She brings to Concept II a love of sustainability and timelessness in design. She enjoys clay, coffee, cardigan sweaters, and swimming with her daughter.
Melyssa Gould
Melyssa GouldOffice Manager
Melyssa graduated from The College at Brockport with a Bachelor of Science in Business Development. She brings over 20 years in accounting, human resource and administration experience and knowledge. Melyssa is an avid reader and enjoys spending time with her husband Bill and her two children.
Ted Fox
Ted Fox
Ted has been with Concept II for 32 years and is our lead installer. He is a great problem solver, very detail oriented and enjoys the challenge of completing intricate work. Ted takes pride in providing the best finished product to the customer he can give. He lives in Rochester and enjoys listening and playing music, riding horses and spending time with his family and grandchildren.
Tom Hanley
Tom Hanley
Tom has been with Concept II for over 30 years and is an integral part of the company. He appreciates the creativity, fine materials and mechanics of design. He listens to our customers and makes the renovation process as seamless as possible. He has gratification in the completion of a project and giving our customers a space they will love. Tom spends his free time hunting, fishing, and with his family.
Billy Bradford
Billy BradfordOperations Manager
Billy has been with Concept II for 5 years. He facilitates the day to day operations in the showroom and warehouse. His degree in visual communications and photography background have given him an acumen for keen design. He appreciates being a part of the concept-to-completion process at Concept II. Billy enjoys the outdoors and spending time with his dogs.
Aaron Dana
Aaron DanaProject Manager
Aaron is a Rochester native and has been with Concept II for 4 years. When he was 15 years old, he began working for his uncle’s roofing company, and has been working in the trades ever since. In his role as a Project Manager, Aaron loves organizing a team of skilled tradesmen to take a design from concept to reality. In his free time, Aaron, his wife Anna, and their 3 children enjoy hiking, biking and exploring everything that Rochester has to offer.
Steve Slater
Steve SlaterInstaller
Steve has been with Concept II for 2 years and has spent the past 30 years working in all phases of residential construction. He enjoys spending time at his cottage on Chaumont bay where he can relax on his boat and fish. Steve and his wife are residents of East Rochester and have lived in the Rochester area their entire lives.
Rick Vankowenberg
Rick VankowenbergInstaller

Rick has been with Concept II for 8 years and has worked for as a carpenter for over 45 years. His favorite part of the job is installing cabinetry and trim work and being able to utilize his fine woodworking skills. Rick is an avid downhill skier and works as Level 3 ski instructor over the winter months. He and his wife live in the Canandaigua area and have a son and daughter.

Andrew HuntingtonInstaller
Andrew has been with Concept II for 1 year and is a part of the installation team. He enjoys the mechanical and functional elements of construction as well as meeting home owners and building relationships with customers. He spends his free time boating on Honeoye Lake hiking and traveling.